Privacy Policy
Last updated: February 20, 2026
Pro Home DFW ("we," "us," or "our") operates the website prohomedfw.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.
1. Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide when you:
- Fill out a contact or quote request form
- Use our live chat feature
- Call, email, or otherwise communicate with us
- Subscribe to our newsletter or marketing communications
This information may include your name, email address, phone number, home address, and details about your service needs.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited, time spent, and referring URLs
- Device identifiers
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Schedule appointments and send service confirmations
- Send marketing and promotional communications (with your consent)
- Improve our website, services, and customer experience
- Comply with legal obligations
3. Third-Party Services
We use the following third-party services that may collect information:
- HighLevel (GoHighLevel): We use HighLevel for our contact forms, CRM, and live chat widget. When you submit a form or use the chat, your information is processed by HighLevel. See their privacy policy.
- Analytics: We may use web analytics services to analyze website traffic and usage patterns. These services may use cookies and similar technologies.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
Types of cookies we may use:
- Essential cookies: Required for basic site functionality
- Analytics cookies: Help us understand how visitors interact with our site
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist in our business operations (e.g., CRM, email, analytics)
- Legal authorities when required by law or to protect our rights
- Business partners in the event of a merger, acquisition, or asset sale
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell your data)
- Non-discrimination for exercising your privacy rights
European Residents (GDPR)
If you are located in the European Economic Area, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict or object to processing
- Data portability
8. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
- Phone: (817) 203-3360
- Email: [email protected]
- Location: Dallas-Fort Worth, TX
See also our Terms of Service.